Delivery & riders
Dispatch from a map, not a chat group
See every drop for the session on a map, accept a proposed route, and send it to your own riders or a delivery partner in a few clicks.
Sample data for illustration
01
Customers always know where their order is
Every status change is recorded on the order, from packed to delivered. Riders upload a photo at drop-off, and you can WhatsApp the customer from the same screen.
- Unassigned, assigned, in delivery and completed tabs
- Proof-of-delivery photos with map links
- Public order tracking for your storefront
- SO-10482Aisyah Rahman · 3 itemsShopifyRM 248.00
- SO-10481Kafe Seri Pagi · 24 itemsB2BRM 1,860.00
- SO-10480Tan Wei Ling · 1 itemsShopifyRM 96.50
- SO-10479Hotel Damai · 40 itemsB2BRM 3,420.00
- DR-2215Arjun Nair · 2 itemsDraftRM 180.00
SO-10482 · timeline
- Paid09:12
- Packed10:40
- Out for delivery13:05
- Delivered—
02
Let the rules do the dispatching
Automations react when a delivery or pickup changes status, and an AI step can propose which rider takes which job.
- Triggers on delivery and pickup status
- AI rider auto-assign step
- WhatsApp, email or webhook when something changes
- TriggerStock falls below the minimum
- ActionCreate a stock check for the branch
- ConditionItem is fresh produce
- WhatsAppSend template to the purchasing team
Run history
What's in Delivery
Route proposals
Drops grouped by session and area, far drops first.
No-GPS check
A tab for addresses without coordinates, so nothing is missed.
GoGet and Lalamove
Get a quote, push the job and follow its status without leaving Nenji.
Rider portal
Riders see their jobs, open Google Maps and upload proof of delivery.
Rider pay
Pay tiers, payouts, disputes and job review for your own riders.
Delivery fees
Postcode and store locations, free delivery above a minimum, fee estimator.
Delivery FAQ
Do I need my own riders?
No. You can use your own riders, GoGet, Lalamove, or a mix, order by order.
Do riders need to install an app?
No. Riders open the rider portal in their phone's browser to see jobs and upload photos.
Can I handle pickups as well as deliveries?
Yes. There is a pickup queue alongside delivery routing, plus a courier view.
See Nenji running your business
Message us on WhatsApp. We'll walk you through the modules for your industry, using your own workflow as the example.
Already a customer? Log in at app.nenji.ai.